Soft Skills Training for Pharmaceutical Teams: Microlabs Success Story by Dishah Consultants.

This Microlabs success story highlights how Dishah Consultants delivered a customised soft skills training intervention for a leading pharmaceutical company to improve communication, ownership, collaboration, confidence and workplace productivity.

ABOUT MICROLABS AND TRAINING REQUIREMENT

Microlabs, one of India’s leading pharmaceutical companies and the name behind trusted brands like Dolo-650, operates at significant scale with large field, commercial excellence, L&D and HR teams. The training requirement was not limited to a soft skills workshop; it was a strategic capability-building intervention to align teams, address execution gaps, improve field performance, strengthen collaboration and build a more accountable, high-performing workforce.

“The Softskills capability building intervention with Dishah Consultants was highly valuable and a great experience for the participants. Team(s) showed great engagement and transformation throughout the journey. I look forward to their continued support in training, motivation, and leadership development.”

– Vardharajan, L&D Head (MicroLabs)

WORKPLACE CHALLENGES IDENTIFIED AT MICROLABS

Although Microlabs employees had strong technical skills, they faced challenges in key workplace skills that affected project timelines, employee satisfaction and retention.

Communication gaps reduced team coordination, teams were often working in silos, employees lacked confidence to share ideas, ownership of tasks was inconsistent, difficult conversations were not handled effectively, and managing multiple priorities impacted productivity.

These challenges highlighted the need for communication skills training, collaboration training, ownership development and stronger workplace execution across teams.

DISHAH's CUSTOMISED SOFT SKILLS TRAINING APPROACH

Dishah Consultants began with a Training Need Analysis to understand Microlabs’ workplace challenges, followed by customised content, activities, case studies and role plays.

The learning journey included classroom training, coaching connects, assignments, review and reinforcement, and certification to help employees apply communication, ownership, collaboration, confidence and prioritisation skills at work.

Dishah designed a customised corporate training program using Microlabs-specific workplace scenarios, practical activities and role plays to ensure the learning was relevant, engaging and easy to apply on the job.

KEY TRAINING DELIVERABLES PROVIDED

The program included structured deliverables such as assessment reports, skill gap insights, implementation playbooks and KPI improvement reports to support learning beyond the classroom.

These deliverables helped convert training into measurable action by tracking participant progress, identifying improvement areas and enabling practical workplace application. 

MEASURED TRANFORMATION DELIVERED

After the training, employees communicated more effectively, took greater ownership of their responsibilities, handled workplace challenges with more confidence, and collaborated better across teams. The programme also improved prioritisation, accountability, and overall workplace productivity, creating a more coordinated and high-performing workforce. 

CLIENT FEEDBACK

The feedback from client and participants reflected strong engagement, practical relevance, and visible confidence in applying the learning at the workplace.

READY TO BUILD HIGH-PERFORMING SALES, SERVICE AND LEADERSHIP TEAMS?

Technical capability alone does not guarantee business performance. Teams also need strong communication, ownership, customer focus, leadership maturity, disciplined execution and the confidence to influence outcomes.

Dishah Consultants partners with pharmaceutical and healthcare organisations to deliver customised, practical and outcome-driven sales training, soft skills training and leadership development programs. Our interventions help improve doctor engagement, referral effectiveness, team collaboration, ownership, productivity and on-ground performance.